退货和换货政策免责声明

I. Scope of Application

II. Overview of Return and Exchange Policy

1. Return Conditions

• The product has quality‑related issues, including but not limited to damage, defects, functional malfunctions, or material inconsistency with product descriptions.
• The product is damaged during transportation and you can provide relevant evidence (such as photos, videos, etc.).
• If the purchased product fails to meet your needs or you are dissatisfied with it, partial products support no‑reason return provided that the product remains intact, unused, with complete original packaging and all accessories attached (special‑category products excluded, see Special‑Product Instructions below).

1. Exchange Conditions

• The product has quality defects or is inconsistent with its description.
• The desired replacement product is in stock and complies with exchange rules.

1. Return‑and‑Exchange Time Limits

• For defective products with quality issues, you shall submit a return‑or‑exchange application within 3 calendar days upon receipt of goods.
• For no‑reason returns, you shall submit the application within 1 calendar day upon receipt of goods, and send back the product within 1 calendar day after the application is approved.

1. Return‑and‑Exchange Procedure

• You shall submit a return‑or‑exchange application on the order‑management page of this e‑commerce website, specifying detailed reasons for return/exchange, product information (e.g., order number, product name, specifications, etc.), and upload relevant supporting documents (for quality defects or transit‑caused damage).
• Upon receiving your application, we will complete the review within 7 working days. If return‑or‑exchange conditions are satisfied, we will send you the return/exchange address and relevant notes.
• You shall properly pack the product and send it back to the address provided by us. Please guarantee the safety of goods during return shipment. Improper packaging that causes further damage to the product may affect your return‑or‑exchange entitlements.
• We will inspect and verify the returned goods upon receipt. If the product meets return‑or‑exchange requirements, we will process the refund or product replacement in accordance with your request. If the requirements are not met, we will communicate with you and explain the circumstances.

III. 免责声明

1. General Disclaimer Items

• While we strive to ensure stable website operation as well as the accuracy and completeness of product information, we shall not be liable for website service interruption, delay, inaccurate product information or transaction failures caused by unforeseeable and unavoidable factors stemming from internet complexity and technical failures, including force majeure events (such as natural disasters, war, government acts, social unrest, etc.), system malfunctions, network anomalies (e.g., network congestion, hacker attacks, telecommunication operator technical adjustments, etc.). Nevertheless, we will endeavor to notify you in a timely manner after incidents occur and take reasonable measures to restore services as soon as practicable.
• For return‑or‑exchange‑related problems arising from your own conduct, such as selecting wrong product specifications, colors or models, submitting incorrect order information (wrong delivery address, contact details, etc.), or change of personal preference, we will only assist you in following standard return‑and‑exchange procedures. We shall not bear extra expenses incurred therefrom (such as freight fees), nor can we guarantee that your return‑or‑exchange request will be granted. Outcomes are subject to the actual product status and relevant regulations.
• We assume no liability for return shipment delay, loss or product damage caused by your improper operations during return‑and‑exchange proceedings (e.g., failure to pack goods as required, non‑compliance with prescribed application procedures). Please strictly follow our return‑and‑exchange procedures and requirements.

1. Disclaimer for Special Circumstances

• Special‑category Products: Due to product attributes or industry practices, certain special products are not eligible for no‑reason return or exchange, including but not limited to:
  • Close‑fitting apparel (underwear, briefs, swimwear, etc.): For hygiene reasons, such products shall not be returned or exchanged once unsealed or used, absent quality defects.
  • Food, beverages, health supplements: Returns and exchanges are not supported for opened items without quality defects. Where food suffers quality‑related problems such as spoilage or expiry, you may initiate return‑or‑exchange requests under standard quality‑defect procedures.
  • Digital products: including downloadable audio‑visual works, computer software, e‑books, etc. Returns and exchanges are unavailable once purchased, downloaded and used.
  • Custom‑made products: These goods are manufactured per your specific requirements. Returns and exchanges are not accepted in the absence of quality defects or errors attributable to us that result in deviation from agreed specifications.
• Minor Product Discrepancies: Product descriptions and pictures are for reference only. Minor differences between delivered goods and website displays may occur due to shooting lighting, angles, monitor color deviation and production batches. We shall not be liable for such trivial discrepancies that do not impair basic functions and normal usage. However, we will assume corresponding liabilities in case of material discrepancies that render the product unusable or substantially inconsistent with your purchase expectations.
• Expiry of Return‑and‑Exchange Time Limit: We reserve the right to reject applications submitted beyond the prescribed time limit. Please exercise your return‑and‑exchange rights within the specified period.
• Improper Product Usage: We disclaim return‑or‑exchange liability where product damage or malfunctions result from your failure to use, maintain or preserve the product in accordance with user manuals, usage guides or our reminders. Please read relevant instructions carefully before use.

1. Disclaimer for Third‑Party Conduct

• Where return‑or‑exchange issues arise from third‑party logistics providers during transit (e.g., loss, 损害, delivery delay, etc.), we will actively assist you in communicating with the logistics company for resolution but shall not bear direct liability for resulting losses. When returning goods, you are advised to select a reliable logistics provider and retain shipping receipts for inquiry and traceability purposes.
• Where this website hosts products sold by third‑party merchants, we will coordinate between parties for return‑and‑exchange matters in accordance with our cooperation agreements with such merchants and website rules. Nevertheless, we shall not bear final compensation liability for disputes caused by third‑party merchants (such as product quality defects or inadequate after‑sales services). When purchasing goods from third‑party merchants, you may review seller ratings and carefully read return‑and‑exchange rules displayed on product detail pages.

IV. User Responsibilities

1. Prior to purchase, please read all information on product detail pages, including product descriptions, specifications, parameters, usage instructions and return‑and‑exchange policies to ensure full understanding of the product. We shall not be liable for wrong purchases or misunderstandings arising from your failure to read relevant information.
2. When submitting orders, please ensure your personal information (name, address, contact details, etc.) is true, accurate and complete. You shall bear all consequences stemming from inaccurate information provided by you, including non‑delivery of goods, failed returns or exchanges, or our inability to contact you. Please update your personal information on the website promptly should any changes occur.
3. You shall use products in conformity with their intended purposes and usage instructions. You shall not engage in any conduct that impairs product integrity or functionality or violates applicable laws and regulations. You shall bear corresponding legal liabilities and compensation obligations for product damage or personal injury to third parties caused by your improper use.
4. During return‑and‑exchange proceedings, please cooperate with us and provide truthful information and supporting materials. If you deliberately conceal facts or submit false information, we reserve the right to reject your return‑or‑exchange application and pursue corresponding legal liabilities.

V. Miscellaneous Provisions

1. Matters not covered herein shall be handled in accordance with applicable national laws, regulations and industry practices. Where any term of this Disclaimer conflicts with laws and regulations, the latter shall prevail.
2. We reserve the right to revise and update this Return‑and‑Exchange Policy Disclaimer as circumstances require. Revised versions shall be published on this website and take effect upon publication. Please check website updates periodically. Your continued use of this website for shopping after revisions are published constitutes your acceptance of the updated Disclaimer.
3. Should you have any questions, suggestions or complaints regarding the return‑and‑exchange policy or this Disclaimer during your shopping experience, please feel free to contact us. We will wholeheartedly serve you and endeavor to resolve your concerns.