Shipping Terms and Disclaimer

I. Shipping Service Provider

II. Scope of Disclaimer

(A) Force‑Majeure Events

1. Neither we nor our logistics partners shall be liable for compensation for cargo delay, damage, loss or non‑delivery caused by unforeseeable, unavoidable and insurmountable objective circumstances, including but not limited to natural disasters (earthquakes, floods, typhoons, snowstorms, etc.), government actions (changes in laws and regulations, administrative orders, policy adjustments, traffic control, etc.), and social abnormal events (war, strikes, riots, etc.). Upon learning of such events, we will notify you in a timely manner and assist you in obtaining the latest cargo status.
2. After the impact of a force‑majeure event ceases, we and our logistics partners will resume normal shipping services as soon as practicable and make reasonable arrangements for subsequent cargo transportation.

(B) Inherent Defects or Properties of Goods

1. Neither we nor our logistics partners shall be liable for compensation for damage, deterioration, expiry or similar conditions occurring during normal transportation arising from inherent quality issues, inherent defects, or special properties of goods (e.g., perishability, fragility, volatility, shelf‑life limitations, etc.).
2. You are advised to carefully review product descriptions, characteristics and notes before purchasing goods. Exercise caution when placing orders for items with special properties or high risk of damage. Should you have any questions regarding product quality or properties, please contact our customer‑service staff prior to purchase.

(C) Packaging‑Related Issues

1. Liability for cargo damage in transit caused by inadequate packaging failing to meet shipping requirements shall be allocated as follows:

• Where we are responsible for product packaging, and the packaging fails to comply with national or industry standards, or cargo damage results from improper packaging, we shall bear corresponding liability and provide remedies such as replacement, restocking or refund based on actual circumstances.
• Where goods are packaged by you prior to hand‑over to the logistics partner, or where the original product packaging itself fails to satisfy shipping requirements and you have not requested repackaging from us before shipment, neither we nor our logistics partners shall be liable for compensation for resulting cargo damage, loss or other problems.

1. To guarantee safe cargo transportation, we recommend selecting our professional packaging service (if available) when placing orders. For special‑category goods such as fragile items and electronic products, ensure packaging provides sufficient protective performance.

(D) Customer‑Caused Circumstances

1. Neither we nor our logistics partners shall be liable for cargo delay, non‑delivery or return caused by inaccurate, incomplete or undeliverable delivery addresses provided by you (e.g., wrong address, failure to notify us of address changes, incorrect recipient information), or your failure to cooperate with logistics personnel for delivery within the agreed time (e.g., refusing acceptance of goods, repeated failure to reach the recipient). Any additional shipping fees, warehousing fees and other expenses incurred therefrom shall be borne solely by you.
2. Please double‑check your delivery address and recipient information upon order placement, and keep your phone accessible so logistics personnel may contact you promptly. If your delivery address or contact details change, please notify us before order shipment so we may assist in adjusting shipping arrangements.

(E) Third‑Party‑Caused Circumstances

1. Neither we nor our logistics partners shall be liable for compensation for cargo delay, damage, loss or non‑delivery arising from third‑party factors (e.g., customs inspections, postal‑system malfunctions, acts of other shipping‑related third‑party institutions). Nevertheless, we will actively assist you in communicating and coordinating with relevant third parties to seek a proper resolution.
2. For international shipments, differences in customs policies, laws and regulations, and inspection‑quarantine requirements across countries and regions may lead to delays, detention or returns during customs clearance. Neither we nor our logistics partners shall be liable for such problems caused by customs or other third‑party authorities. Before purchasing cross‑border goods, please understand and comply with applicable laws, regulations and customs policies of the destination country or region to ensure your purchased goods satisfy local requirements.

III. Limitation of Liability

1. Where we or our logistics partners are determined to be liable for compensation, compensation amounts shall be calculated as follows:

• In case of cargo damage: compensation shall be reasonably assessed according to the degree of damage, cargo value, applicable laws and regulations, and industry practices. The maximum compensation amount shall not exceed the actual purchase price of the goods.
• In case of cargo loss: compensation shall generally equal the actual purchase price of the goods. If you have purchased additional cargo‑shipping insurance (where available), compensation shall be determined in accordance with the insurance contract.

1. Neither we nor our logistics partners shall be liable for any indirect losses incurred by you due to shipping‑related problems, including but not limited to lost business opportunities, loss of anticipated profits, and other economic losses arising from delays.

IV. Insurance and Claims

1. Regarding cargo‑shipping insurance, you may purchase insurance independently, or opt to accept or decline insurance products recommended by us or our logistics partners via our available insurance options (if any). If you purchase insurance, you may file a claim with the insurance company in accordance with the insurance‑contract terms in the event of cargo loss or damage.
2. If you have not purchased cargo‑shipping insurance, and we or our logistics partners are liable for compensation under this Disclaimer for loss occurring during transit, compensation shall be provided in accordance with the foregoing liability‑limitation clauses.
3. When filing claims for damaged, lost or delayed cargo, please notify us within one working day upon discovery of the incident and submit relevant supporting documents (e.g., order screenshots, product photographs, logistics tracking numbers, delivery receipts, etc.). We will assist you in communicating and coordinating with logistics partners or insurance companies for claim processing. The final claim outcome shall be subject to actual circumstances, applicable laws and regulations, and the terms of the insurance contract.

V. Shipping Time

1. We and our logistics partners will endeavour to deliver goods to your designated address within the estimated shipping timeframe. Nevertheless, stated shipping times are estimates only and do not constitute a binding delivery commitment. Actual transit duration may be affected by multiple factors including, but not limited to, the aforementioned force‑majeure events, traffic conditions, cargo security inspections, customs‑clearance formalities, etc., and may therefore deviate from estimated timelines.
2. In the event of shipping delays, we will notify you in a timely manner via SMS, email, in‑site messages or other channels and provide updated cargo‑status information. Please monitor our notifications for shipment updates. You may also check shipping progress via the order‑inquiry function on our website or contact the logistics‑partner’s customer service.

VI. Cargo Inspection upon Receipt

1. Upon receiving goods, please conduct an on‑the‑spot inspection to verify whether the quantity, specifications, model, appearance and other details match your order information. If you discover any issues (shortage, damage, inconsistency with order details, etc.), please notify the logistics representative immediately at the time of receipt, record specific issues on the delivery receipt, and inform us within one working day. Based on your feedback, we will assist you in negotiating a resolution with our logistics partner, which may include product replacement, restocking or refunds.
2. Failure to inspect goods upon receipt, or failure to raise objections within the prescribed time after inspection, shall constitute your confirmation that goods are intact and consistent with order information. Subsequent claims of cargo‑related issues will be difficult for us and our logistics partners to verify and process, and corresponding compensation or remedies may not be available.